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SHOPPING HELP
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INTERNATIONAL ORDERS
ORDER DELIVERY
TECH SUPPORT
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How do I shop here?
Shopping at our site is easy. Simply peruse the product descriptions and information by selecting from the menu on left column of any one of our web pages. Then anytime you have questions or would like to place an order just call us toll free at 800-294-6070 or 615-353-7885 internationally.
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Placing an order
After reviewing the product options and information on this web site, simply call us at (800) 294-6070 to place your order. We will review the details of your order and explain the payment options available.
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International and Overseas Orders
We do not accept international orders via credit card. To order internationally, you will need to call 615-353-7885. We will email you the wire transfer instructions for payment. Shipment will not be made until payment has been made.
We will quote you a total price including shipping and handling, and you will have 5 business days to respond to the quote stating that you agree with the charges and would like us to ship the item. If you do not respond within this time frame we will cancel your order.
Overseas orders are shipped via Federal Express, U.P.S., or D.H.L.. We will search these to give you the best rate. Shipping & handling charges do NOT include any VAT/GST taxes or customs duties. Customer is completely responsible for these.
***NOTE: We do not ship orders to Nigeria.
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What if I want faster delivery?
If you need fast delivery you will need to call us at (800) 294-6070 and we will arrange it for you. We can ship overnight express, and in some cases we can even offer you Same-Day Delivery!
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What is your lowest price guarantee?
Online Satellite Communications, Inc. offers the lowest prices guaranteed. If you find another store offering the same or lower price than us, we will beat it. Please note that these prices must be published and advertised prices, not special quotes. You must provide us with the competitors web address or fax us a copy of the advetisement before you place your order with us. No discounts will be given after you have ordered.
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Back Orders
If a product that you are ordering is on back order we have a first order, first shipped policy. You may cancel your order at any time before shipment. Once the order has been shipped it cannot be canceled.
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How do I cancel my order?
To cancel your order please email sales@satellite-phones.org with your order details or call us at (800) 294-6070. We will need your full information including XID # that was emailed to you with your order and the exact date you ordered so we can check our database. Once your order has been shipped you cannot cancel your order and will obtain a Return Authorization # for the item.
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Returning unwanted or damaged merchandise
If you decide you do not want an item you must ship the item back to us within 30 days. We will not accept returns on orders over 30 days or on orders that have been opened. There will be a 25% restock fee for all unwanted items. Your credit card will be credited 75% of the item price. We do not refund shipping costs.
However if you receive items that are damaged you will need to Contact Customer Service or call us at (800) 294-6070 to receive an RA# from them. We will not accept returns with an RA#.
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How do I check the status of my order?
To check the status of your order simply fill out our
Customer Service Form and a
representative will contact you with your order status.
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Subscribing and unsubscribing from the free product updates news
To subscribe to the free product updates newsletter, go to the top of any one of our web pages and enter your email address in the box and click "Sign Me Up". To unsubscribe you can simply click the link at the bottom of the email you receive to be removed.
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How do I get tech support on my product?
First you will need to read your owners manual to search for the answers. If you do not then simply contact us using our Customer Service Form with your questions and the product(s) you have and we will get back to you as soon as possible with a response. Be sure to include a telephone number where we can reach you.
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